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Miscellaneous

General Enquiries

When you encounter problems or issues related to information security and computer crimes, you may contact the following various government and related organisations for enquiries.
E-Certification
Hongkong Post e-Cert may be used to perform commercial operations and can enable safe and secure electronic transactions in the field of banking, finance, telecommunications, entertainment, education, health and Government services such as the Electronic Service Delivery scheme etc.
Tel : 2921 6633 (24 hour service)
Cyber Security and Technology Crime (Enquiries)
Hong Kong Police Force's Cyber Security and Technology Crime Bureau (CSTCB) - Collaboration Teams of Cyber Security Division provides advice on all aspects of cyber security; produces educational materials on raising cyber security awareness and gives talks and presentations on technology crime prevention related topics.
Tel : 2860 5012 (Hotlines)
Intellectual Property, Patents and Trademarks
Intellectual Property Department maintains the protection of intellectual property rights; provides registration of patents, trademarks and designs; and promotes awareness of intellectual property rights.
Tel : 2961 6901
Personal Data Privacy
The Office of the Privacy Commissioner for Personal Data, Hong Kong secures the protection of privacy of the individual with respect to personal data through promotion, monitoring and supervision of compliance with the Personal Data (Privacy) Ordinance.
Tel : 2827 2827 (during office hours)
Control of Obscene and Indecent Articles
Newspaper and Article Administration Division of Office for Film, Newspaper and Article Administration ensures the enforcement of the Control of Obscene and Indecent Articles Ordinance (Cap.390).
Tel : 2594 5832
Reporting
When you encounter problems or issues related to information security and computer crimes, you may contact the following various government and related organisations for complaints and reports of crimes and incidents.
Cyber Security and Technology Crime (Reporting)
URGENT CASE: call 999 or to the nearest police station
Anti-Deception Coordination Centre (ADCC)
Hong Kong Police Force's Commercial Crime Bureau - Anti-Deception Coordination Centre (ADCC) coordinates all the relevant efforts of the Force in fighting and preventing various kinds of crime.
Anti-Scam Helpline : 18222
Crime on Copyright Infringement
Customs and Excise Department is responsible for taking criminal sanctions against copyright and trademark infringements in Hong Kong.
Report of Crime Hotline : 2545 6182 (24-hour)
Computer Emergency Incidents
HKCERT handles reporting of security incidents coordinates response and recovery actions for reported incidents; helps monitoring and disseminating information on security related issues; and provides advice on preventive measures against security threats.
Tel : 8105 6060 (24-hour hotline)
Consumer Council
The Consumer Council protects and promotes the interests of consumers of goods and services. Consumers can make complaints if they come across unfair trade practices, e.g. goods or services not correspond to description; delay in delivery; or dissatisfaction to service.
Tel : 2929 2222 (24-hour)
Complaints on Obscene and Indecent Articles
The Newspaper and Article Administration Division of Office for Film, Newspaper and Article Administration (OFNAA) ensures the enforcement of the Control of Obscene and Indecent Articles Ordinance (Cap.390).
Tel : 2676 7676 (24-hour)
Report on Suspected Breach of the Unsolicited Electronic Messages Ordinance (UEMO)
The Office of the Communications Authority (OFCA) accepts reports or complaints on unsolicited electronic messages through the following channels.
Post: UEM Team, Office of the Communications Authority, 29/F, Wu Chung House, 213 Queen's Road East Wan Chai, Hong Kong
Fax: 3155 0956
Recognized Certification Authorities in Hong Kong