Information Security in Electronic Services

• What are Electronic Services?
• Who are Involved?
• How are they Involved?
• Security Tools for Electronic Services
• What to do on Information Security?
  • Users
  • Service providers

What are Electronic Services?

Electronic Services (e-Service) are the attainment and delivery of services through electronic media. E-commerce is also put under this category. It means using electronic communications to transact, without face to face meeting between the two parties of the transaction. Activities taken place in e-Service include:

• registering for user identity, e.g. membership application
• updating user information, e.g. new address
• updating user status, e.g. credit card account balance
• submitting application, e.g. credit card, driving licence
• placing order / instruction, e.g. buying and selling of stocks and funds
• doing payment transaction, e.g. credit card payment
• searching for information, e.g. business matching
• exchanging information, e.g. chatroom
• receiving information and service, e.g. education program notes
• making enquiry, e.g. shipping schedule
• doing survey, etc...

Who are Involved?

• Individuals, including consumers and citizens
• Businesses, including public organisations
• Government

How are they Involved?

• Business-to-Consumer (B2C)
• Business-to-Business (B2B)
• Government-to-Citizen (G2C)
• Government-to-Business (G2B)